Retail Sales Advisor - OMEGA Birmingham Bullring
The company
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
Job description
Are you passionate about luxury timepieces and possess exceptional sales skills? Do you thrive in providing personalized service to discerning clientele? Join our prestigious OMEGA boutique as a Retail Sales Advisor and immerse yourself in the world of luxury Swatch watches.
As a Retail Sales Advisor, you will be the face of our boutique, responsible for delivering unparalleled customer experiences while driving sales of our exquisite range of luxury watches. You will engage with clients, offering expert advice, showcasing our collection, and guiding them through the purchasing process. Your deep understanding of horology combined with your sales acumen will ensure that every customer finds the perfect timepiece to match their style and preferences.
Key Responsibilities:
• Build and maintain strong relationships with clients, providing personalized service and cultivating loyalty.
• Demonstrate in-depth knowledge of our OMEGA brand, its history, craftsmanship, and technical specifications.
• Conduct sales transactions accurately and efficiently, handling inquiries, negotiations, and after-sales services with professionalism.
• Proactively identify opportunities to upsell and cross-sell, maximizing revenue and enhancing the clients experience.
• Stay informed about industry trends, competitor offerings, and market developments to effectively position our boutique within the luxury watch market.
• Collaborate with the team to ensure the boutique is immaculately presented, merchandise is displayed attractively, and inventory levels are optimised.
• Participate in training sessions to continuously enhance expertise and sales skills.
Profile
• Previous experience in luxury retail sales, preferably within the watch or jewelry industry.
• A passion for luxury watches and a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to engage and connect with diverse clientele.
• Proven track record of achieving and exceeding sales targets.
• Strong organisational skills and attention to detail.
• Flexibility to work weekends and evenings as required.